Here is a detailed review of 3 open source CRM systems available at the current time:
Possibly the biggest point to consider is the need for a good understanding of the organisation that is implementing the solution. All 3 of the CRM systems reviewed are flexible, and therefore complex. As such they tend to be unsuitable for organisations that do not have some level of IT infrastructure in place. Understanding and then configuring the screens, workflows, and other settings is a non-trivial task.
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