There is an interesting discussion around the multiple versions of ITIL standards, on Juan Jiminez's blog at ITP. Possibly one of the most interesting comments he makes in the discussion is:
"...the architecture and goal of the framework have radically changed. The idea is no longer to achieve alignment, but instead to achieve integration with the organization. Instead of just a supplier, the goal is to become a partner with the organization’s and/or customer’s management."
This links back to a common theme across financial services - how can IT become more relevant/important/etc in the business. While ITIL has been a good step, with it's system thinking and service focus, it pushed people to think more as an internal supplier. This introduces an extra "distance" in the relationship between IT and the business - not always a good thing. It will be interesting to see how V3 works in practice as it is implemented and settles down. Important not to lose the discipline involved, but at the same time achieve tighter integration.
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